jbdl Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how jbdl collects, uses, and protects your data.
Introduction and Applicability
jbdl ("we", "us", or "platform") is a reliable and secure online entertainment platform for users in Bangladesh. We place the highest importance on the privacy of those who use our services. This Privacy Policy ("Policy") will inform you about what types of information we collect, how that information is used, and what steps we take to protect your personal data.
This policy applies to the https://jbdl.lat website and all its sub-services. By using any service of jbdl, you will be considered to have given your consent to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our services.
This privacy policy should be read alongside the Terms and Conditions and Responsible Gaming policy.
What Information We Collect
jbdl may collect two types of information from you — information you provide directly and technical information collected automatically.
Personally Identifiable Information
Information you voluntarily provide during account registration and use of services:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for KYC verification)
- Current residential address
- Payment method details (bKash, Nagad, Rocket, Upay account numbers)
- Your chosen username and password (encrypted)
Automatically Collected Information
Collected automatically when you use our platform:
- IP address and device identifier information
- Browser type and operating system details
- Login time and session information
- Game history and betting transaction details
- Browsing behaviour collected through cookies and tracking technologies
- Information related to your preferences and settings
Purpose of Data Use
jbdl uses your information only for the following legitimate purposes. We never use your personal data unnecessarily.
- Account Management: Your information is used to create, verify, manage, and keep your account secure.
- Payment Processing: To securely process deposit and withdrawal transactions through bKash, Nagad, Rocket, and Upay.
- Customer Support: To provide 24/7 support in Bengali via live chat and email and to resolve your complaints.
- Bonuses and Promotions: To correctly apply welcome bonuses, cashback, and other offers to your account and to send relevant promotional information.
- Fraud Prevention and Security: To detect and prevent unauthorized access to accounts, money laundering, and other illegal activities.
- Responsible Gaming: To implement the responsible gaming policy, monitor unusual gaming behaviour, and provide support.
- Age Verification: To ensure that our platform is used only by individuals aged 21 or above.
- Service Improvement: Using analytical data to improve the performance, user experience, and game offerings of our platform.
- Legal Obligations: To comply with applicable laws and regulations and to provide required information to regulatory authorities.
Cookies and Tracking Technologies
What are cookies and why are they used?
Cookies are small text files stored in your browser. jbdl uses cookies to improve your browsing experience, ensure security, and maintain the functionality of the platform.
Essential Cookies
Essential for the core functionality of the platform. Without these, logging in, making payments, or playing games is not possible. These cookies cannot be disabled.
Analytical Cookies
To understand how users use the platform. This information helps us improve the quality of our services.
Preference Cookies
Help remember your language, theme, and other preferences so you do not have to configure settings separately each time you log in.
You can disable analytical and preference cookies at any time by changing your browser settings. However, disabling essential cookies will prevent the platform from working properly.
Data Sharing with Third Parties
jbdl never sells your personal information or transfers it to third parties for commercial purposes. However, we may share certain information in the following limited circumstances:
Payment Processors
The minimum necessary information is shared to complete transactions through payment methods such as bKash, Nagad, Rocket, and Upay. These organisations are governed by their own privacy policies and are responsible for the security of your funds.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive limited information to properly operate games and ensure fair play. This information is used solely for the purpose of providing gaming services.
Security and Verification Services
Specialised third-party services may be used to assist with identity verification (KYC), fraud prevention, and compliance with anti-money laundering (AML) policies. These organisations operate under strict confidentiality agreements.
Legal Authorities
In compliance with applicable laws in Bangladesh and court orders, we are legally obligated to provide necessary information in response to valid requests from government or law enforcement agencies. Such disclosures are always kept to the minimum required amount.
Data Protection Measures
To protect your personal information, jbdl follows industry-leading technical and organisational measures.
SSL Encryption
All data transmission is protected by SSL/TLS encryption. All information sent between your browser and our servers is kept in encrypted form.
Firewall and Access Controls
Our servers are protected by advanced firewalls and strict access control systems. Only authorised staff are granted access to specific data.
Password Encryption
Your password is never stored in plain text. Passwords are encrypted using advanced hashing algorithms.
Continuous Monitoring
Our security team monitors systems 24/7 to identify unusual activity, unauthorised access attempts, and potential cyber threats.
Regular Backups
Regular encrypted backups of all our data are maintained to protect against data loss or technical failures.
Staff Training
All our staff receive regular training on personal data protection and operate under strict confidentiality agreements.
Data Retention Period
jbdl retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected or as required to meet legal obligations. The following guidelines govern our data retention policy:
- Active Account: All relevant information is retained while your account remains active.
- After Account Closure: Even after an account is closed, certain information may be retained for the legally required period due to legal, anti-money laundering, and other regulatory obligations.
- Transaction Records: Records of financial transactions may be retained long-term for legal and audit purposes.
- Game History: Records of gaming activity are retained for dispute resolution, ensuring fair play, and legal compliance.
- Marketing Communications: If you unsubscribe from marketing communications, a record of your preference will be retained to avoid unwanted contact in the future.
Your Data Rights
jbdl respects your rights regarding your data. Your main rights are described below:
Right to Access
You may request a copy of your personal information held by us at any time. We are obligated to respond to your request within a reasonable time.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you may contact us to have it corrected.
Right to Erasure
In certain circumstances you may request deletion of your personal information, however some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object at any time to marketing communications and certain types of data processing. We will process your request promptly.
To exercise any of the rights described above or for any questions about your data, contact us via live chat or email. We will respond within a reasonable time after verifying your request.
Protection of Minors
jbdl provides services only to individuals aged 21 or above. We do not intentionally collect personal information from any minor (under 21) or permit them to register on the platform.
Date of birth and identity document information is collected during registration for age verification. If it comes to our attention that a minor has registered on our platform, we will immediately close their account and delete all associated information.
If you believe a minor is using our platform, please notify us immediately through our live chat support.
Changes to the Privacy Policy
jbdl reserves the right to change or update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A prominent notice will be displayed on the website.
- The "Last Updated" date at the top of this page will be changed.
Continued use of our services after the changes will be considered as your consent to the updated privacy policy. We recommend that you review this page on a regular basis.
This privacy policy is an integral part of the Terms and Conditions.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available 24/7 to provide assistance in Bengali.